Refund policy

At PawfectlyHappy, your satisfaction is our top priority. Please read our return policy carefully before placing your order.

No Returns Policy
Due to the nature of our fulfillment process, we are unable to accept returns or exchanges on orders once they have been shipped. We encourage you to review your order carefully before completing your purchase.

Damaged or Defective Items
If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery at support@pawfectlyhappy.store with:
- Your order number
- A clear photo of the damaged or defective item

We will work with our fulfillment partner to send a replacement or issue a store credit at no cost to you.

Lost Packages
If your package is marked as delivered but you haven't received it, please contact us within 7 days and we'll investigate with our shipping carrier.

Perishable Items
All pet treats and chews are final sale and cannot be returned for health and safety reasons. If there is a quality issue, please contact us and we'll do our best to make it right.

Contact Us
For any order issues, please reach out to us at support@pawfectlyhappy.store and we'll respond within 1–2 business days.